Warranty Policy

ZONVEER offers a 2-Year Limited Warranty against defects in materials and workmanship for eligible electric bikes purchased from the official ZONVEER website.

Your statutory rights: This commercial warranty is separate from, and does not limit, your legal rights against the seller. Consumers in the EU have a minimum two-year legal guarantee for new goods; national law may provide additional rights.

Original purchaser: The two-year warranty begins on the date the original purchaser receives the bike. For orders placed on the official ZONVEER website, the warranty is registered to the original purchaser.

Subsequent owners: The remaining warranty may be transferred if the original two-year warranty period has not expired and the new owner provides the original purchaser’s name and original order number. The warranty continues from the date the original purchaser received the bike; it does not restart upon resale.

During the warranty period, ZONVEER will assess reported manufacturing defects in covered original components.

Frame — 2 years: A defective frame will be replaced with a new or comparable frame. Frame replacement labor is not included in the commercial warranty, except where applicable law requires otherwise.

Battery — 2 years: A battery found defective in materials or workmanship will be repaired or replaced at no cost under this commercial warranty. The warranty period starts on the original delivery date and does not restart when a replacement is provided.

Original parts and components — 2 years: Covers manufacturing defects in original components, including handlebars, seat post, saddle, brakes, lights, pedals, rims and wiring harness, subject to the exclusions below. ZONVEER covers shipping costs for replacement parts provided under this commercial warranty.

These commercial terms do not limit any applicable statutory remedy, including free repair or replacement where required by law.

If your bike arrives damaged, please contact service@zonveermoto.com as soon as possible, preferably within 7 days of delivery. Provide clear photos or videos of the damage and retain the original packaging and shipping documents where possible. If the courier requires a signature, note any visible damage on the delivery document before signing.

This request does not limit your statutory consumer rights.

Normal wear and tear: Wear arising from normal use, including wear to handlebar grips and throttle, saddle, brake pads and rotors, tires and tubes, chains, chain rings, cassettes, spokes and kickstand, and corrosion on electrical components. An actual manufacturing defect remains subject to applicable coverage and statutory rights.

Misuse or accidents: Damage caused by stunt riding or racing, improper storage or neglect, exposure to chemicals or flooding, collision or fire.

Improper assembly or modification: Damage caused by assembly contrary to official instructions, drilling or welding to the frame, or using non-approved accessories.

Cosmetic and other damage: Scratches, dents, other cosmetic damage, and altered or removed serial numbers.

These commercial exclusions do not restrict your statutory consumer rights.

1. Contact us: Email service@zonveermoto.com and describe the issue.

2. Provide supporting information: Include your proof of purchase, original order number, and clear photos or videos showing the issue.

3. Assessment and next steps: Our team will review the information and advise you on the available remedy. Replacement parts under the commercial warranty are sent after the required evidence has been reviewed.

For statutory claims, you may contact the seller who supplied your product.