Shipping & Delivery

Free standard shipping to eligible EU destinations. In-stock items ship from our EU warehouse, with estimated delivery in 3–7 business days.

There is no minimum order value. Delivery availability depends on your address and the products in your order.

ZONVEER EU offers free standard shipping to eligible destinations within the European Union. Available delivery destinations are confirmed at checkout for your selected products and address.

• M20 Electric Bike: free standard shipping; estimated delivery 3–7 business days.
• ZX3 Electric Dirt Bike: free standard shipping; estimated delivery 3–7 business days.
• Accessories and spare parts: free standard shipping; estimated delivery 3–7 business days.

Estimates apply to in-stock items. Check the product page for any availability or delivery notice before ordering.

If your country, postcode or address is not accepted at checkout, please contact us before ordering. Delivery to unavailable destinations, including destinations outside the EU, must be checked first. Review tax details and the final payable total at checkout.

In-stock items ship from our EU warehouse, with estimated delivery in 3–7 business days. Business days exclude weekends and public holidays.

We prepare orders according to stock availability. Pre-orders, out-of-stock items and products with a different delivery notice follow the information on the product page or in your order confirmation.

Delivery times are estimates, not guaranteed arrival dates. Holidays, promotional periods, weather and carrier disruptions may cause delays. Contact us if you need an update.

Please check the recipient details, postcode and delivery address before completing checkout. To request a correction, email service@zonveermoto.com as soon as possible with your order number and corrected details.

Before dispatch, we will check whether the address can still be updated. Once dispatched, changes may not be possible. Please contact us for help rather than assuming a carrier redirection has been confirmed.

After dispatch, check your shipping confirmation email for your tracking number or tracking link. Tracking updates may take time to appear after the parcel is handed over to the carrier.

If you cannot find the confirmation or need help with tracking, contact us with your order number. Orders containing multiple items may arrive in separate parcels; check the tracking details for each shipment.

Track My Order

Delayed or missing delivery: If tracking stops updating, a delivery attempt fails, or the parcel is marked as delivered but has not arrived, contact service@zonveermoto.com with your order and tracking numbers. We will check with the carrier and explain the next steps.

Damage on arrival: Inspect the parcel and product. Take clear photos of the packaging, shipping label and affected item; retain the packaging and contact us promptly. Where possible, note visible damage on the delivery receipt.

Nothing in this shipping policy limits your statutory consumer rights.

Contact service@zonveermoto.com with your order number, or your destination country and postcode if you have not ordered yet.