Frequently Asked Questions
Find answers about the ZONVEER ZX3, your order and after-sales support.
About ZX3
What is the top speed of the ZONVEER ZX3?
The ZX3 can reach up to 60 km/h. This speed is intended for off-road and private-land use. Riding rules vary by location; please check local requirements before riding.
How long does it take to fully charge the battery?
A full charge typically takes approximately 5–6 hours. Charging time varies with battery level and conditions. Use the charger supplied for your market.
What is the battery specification? Is it removable?
The ZX3 uses a removable 48V 25Ah lithium battery.
What is the maximum load capacity?
The maximum load is 120 kg.
What suspension does the ZX3 have?
The ZX3 has front and rear suspension to help absorb impacts on uneven terrain.
Does the ZX3 have a headlight?
Yes. The ZX3 has a headlight with high and low beams.
What are the seat height and wheelbase?
The confirmed ZX3 dimensions are approximately 79 cm seat height and 108 cm wheelbase. Measurements may vary slightly.
Orders, Shipping & Payment
How long does shipping take? When will my order be dispatched?
Orders are generally processed within 1–2 business days. Delivery from the EU warehouse typically takes 3–7 business days. A tracking number is sent once the order is on its way; times may vary by destination.
What payment methods do you accept?
Available payment methods are shown at checkout and may vary by country, device and order.
Do you offer financing?
Klarna financing may be available at checkout, subject to availability and approval. Options vary by country and order.
How do I change or cancel my order?
Please contact service@zonveermoto.com as soon as possible. Changes or cancellation may not be possible after dispatch. Your applicable consumer rights remain unaffected.
What if my package is damaged or parts are missing?
Please contact service@zonveermoto.com promptly and include photos or videos. Retain the packaging and shipping documents where possible. Your statutory rights are not affected.
Can I return my order?
Please contact service@zonveermoto.com to discuss your return. Return eligibility, process and any applicable costs depend on the circumstances and destination. Your statutory withdrawal and consumer rights remain unaffected.
Warranty & Support
What warranty does ZONVEER offer?
ZONVEER offers a 2-year limited commercial warranty for eligible bikes, subject to its terms. This is separate from and does not limit applicable statutory consumer rights. For details, contact service@zonveermoto.com.
How can I contact customer support?
Email service@zonveermoto.com with your order number, a description of the issue, and photos or videos if relevant.