Privacy Policy

This Privacy Policy explains how ZONVEER handles personal information when you visit or shop on our European website, and how to contact us about your privacy choices.

At ZONVEER, we take your privacy seriously. This notice describes the personal information we collect, how it may be used and shared, and the choices available to you.

If you have questions about the data controller or this notice, contact service@zonveermoto.com.

Information you provide: When you place an order, create an account, contact us or subscribe to communications, you may provide your name, billing and delivery addresses, email address, telephone number, order details and other information related to your request.

Information collected automatically: When you use the site, technical information such as your IP address, browser, device information and interactions with the site may be collected through cookies and similar technologies, subject to your choices where required.

Payment information: Payments are processed by the payment providers you select at checkout. Those providers handle payment information according to their own terms and privacy policies.

Children: The site is not intended for children under 16. If you believe a child has provided personal information to us, please contact us.

We use personal information to process and deliver orders, provide customer support, handle returns and warranty requests, operate and secure the site, meet legal obligations, understand site performance and, where permitted, send marketing communications.

Depending on the activity, the applicable legal basis may be performance of a contract, compliance with a legal obligation, our legitimate interests where these are not overridden by your rights, or your consent. Where consent is required, you may withdraw it at any time; withdrawal does not affect processing before withdrawal.

We may share information with service providers that help operate our business, including Shopify as our e-commerce platform, payment providers, delivery partners, customer-support providers, and analytics or marketing providers where applicable. We may also disclose information when required by law.

Some providers have their own privacy notices. External websites linked from our site have their own privacy practices; please review their notices when you visit them.

Read Shopify’s privacy policy.

We keep personal information for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing support, meeting legal and accounting obligations, resolving disputes and enforcing agreements. The relevant period depends on the nature of the information and applicable requirements.

Our service providers may process information in countries outside your country of residence, including outside the European Economic Area. Where applicable data protection law requires safeguards for international transfers, the relevant safeguards must be in place. Contact us for further information about a particular transfer.

Depending on applicable law, you may have the right to access, correct, erase or restrict processing of your personal information; receive or transfer certain information; and object to certain processing, including direct marketing. These rights may be subject to legal conditions and exceptions.

To submit a request, email service@zonveermoto.com. We may need to verify your identity. We will respond without undue delay and within applicable legal time limits, generally one month for GDPR requests, subject to permitted extensions.

You can unsubscribe from marketing emails using the link in the message, withdraw consent where processing relies on consent, and manage cookie choices through the Cookie Declaration above. You may also lodge a complaint with a competent data protection authority.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No method of transmission or storage can be guaranteed to be completely secure.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Email: service@zonveermoto.com

Website: eu.zonveermoto.com